Hanceys Turf will provide replacement Turf at no charge as needed to replace any dead areas of a Hanceys Turf Lawn within one year of installation.

The following conditions will apply:
1. Lawn owner must demonstrate that he has made a reasonable effort to care for the lawn properly in terms of installation, watering, fertilizing, and mowing. Fertilizing with Hanceys Turf Fertilizer and use of Hanceys Turf Water Crystals
2. Lawn owner must notify Hanceys Turf within 10 days of the first appearance of dead lawn areas.
3. Lawns without a permanent underground irrigation system will not qualify. An automatic controller is recommended.
4. Lawns in shaded areas limiting more than 50% of sunlight will not qualify.
5. Lawn areas burned by pet urine, or improper application of fertilizers or chemicals will not qualify.
6. Lawn areas that have been previously replaced under this guarantee will not qualify.

This guarantee is limited to supplying replacement sod only. No labor charges, pesticide treatments, delivery, or other costs are covered.
How to Make a Claim:
When brown areas begin to appear call for advice. We will go through a series of diagnostic questions by phone (we cannot make service calls) to identify the cause of turffailure and offer a recommendation for correcting the problem. This may include changing your irrigation schedule, applying a fungicide, adding a sprinkler, etc. You will be required to implement the recommendation and allow at least two weeks to verify its success before replacement turf can be arranged.
Once the problem has been solved call our customer service representative to schedule the replacement turf. We will arrange a date to add your replacement turf at no charge to the regular deliveries going to your areas